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CONSUMER PROTECTION
ATOL - Air Travel Organisers Licence
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL financial protection scheme through our supplier partners (travel brands). But ATOL protection does not apply to all holiday and travel services listed on this website. Please confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking condition information or for more about financial protection and the ATOL certificate go to www.atol.org.uk/ATOLCertificate
ABTA - The Travel Association
Book with Confidence. We are a member of ABTA through Mid-Counties Co-Operative Travel which means you have the benefit of ABTA's assistance and Code of Conduct. All the package holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. Find out more at http://abta.com/go-travel/before-you-travel/travel-tips/financial-protection-3
COMPLAINT DISPUTE RESOLUTION
If you have a problem whilst on holiday, this must be reported to the relevant principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.
If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish- please contact Ultimate Global Escapes via info@ultimateglobalescapes.co.uk. If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA's ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com
ABTA MEMBERSHIP
Find out more here http://abta.com/find-a-member
Ultimate Global Escapes Limited is a partner of Your Holiday Booking (ABTA P6938) who hold ABTA membership through being part of the Mid-Counties Co-Operative Travel Consortium. ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com
ATOL Scheme
All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If you do receive an ATOL Certificate, but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. ATOL protection does not apply to the other holiday and travel services listed on this website.
LINKS TO OTHER WEBSITES
On this site you may find links to other third party websites. These are for your convenience only and Ultimate Global Escapes Ltd, Your Holiday Booking or Mid-Counties Co-Operative Travel are not responsible for the content of the third party site.
DATA PROTECTION, COOKIE & PRIVACY POLICY
Please see link to our Privacy Policy stating what data we collect and what the personal information will be used for, who it will be passed to, etc. You have the right to see the personal data we hold about you, and to request modification or deletion.
COOKIES ON THIS WEBSITE
This site uses cookies, as explained in our Privacy Policy. If you use this site without adjusting your cookies settings, you agree to our use of cookies.
YOUR RESPONSIBILITIES
You are responsible for ensuring that your travel documents are acceptable for travel and that you meet the entry criteria for your destination (including having the appropriate Visas, if applicable). All customers are advised to regularly check https://www.gov.uk/foreign-travel-advice.
Ultimate Global Escapes can refer you to our partners for quotations. However we can not confirm whether their products are suitable for your needs. You are responsible for ensuring you have travel insurance for the duration of your trip/holiday and for ensuring it is appropriate. Should you decline to arrange insurance, you will be asked to sign an indemnity waiver. This releases Ultimate Global Escapes Limited and its associated partners from any liability if issues occur should you fail to arrange suitable cover.
Key Rights under the Package Travel and Linked Travel Arrangements Regulations 2018
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all EU rights applying to packages. The company that has organised your package will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, that company has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
Key Rights
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Travellers will receive all essential information about the package before concluding the package travel contract.
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There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
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Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
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Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
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The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
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Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
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Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
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Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
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If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
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Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
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The organiser has to provide assistance if the traveller is in difficulty.
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If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. The organiser of your package has taken out insolvency protection as stated in the organiser’s booking conditions. Travellers may contact the provider of that insolvency protection or the relevant authority if services are denied because of the package organiser’s insolvency. For contact details and further information please refer to the organiser’s booking conditions.