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Terms and Conditions



What’s in these terms?

These terms tell you the rules for using our website and important facts you need to know.

Who we are and how to contact us.

Ultimate Global Escapes Limited is an affiliated agent of Your Holiday Booking (ABTA P6938). We are a Travel Agent offering for sale holidays from various Principals and Tour Operators acting in the capacity of their Agent.

Book with Confidence.

We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the packages we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. We act as The Midcounties Co-operative in connection with the sale of travel products. Unless specified as the operator, The Midcounties Co-Operative is the agent of ATOL Protected Tours and other principles. All the flights and flight-inclusive packages on our websites are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to:

Your Holiday Booking's website is Your Holiday Booking is the UK partner of the hotel and NOT the hotel itself and we therefore can only assist with existing bookings made through us. The Administration Team department are open Mon – Fri 9am-6pm. If you require assistance with your reservation please either contact Ultimate Global Escapes Ltd or our administration team on 0800 587 9219 / mail

Address: 16 Crofts Bank Road, Urmston, Manchester, M41 0TS.


If you wish to contact Ultimate Global Escapes, please email or

Your Holiday Booking is part of the Vertical Travel Group and is the ultimate collection of travel products, encompassing tour operator, hotel provider, resort transfer provider and travel agent -all merged into one brand. With just one point of contact, your flights, hotels, transfers and excursion can be booked individually or as a package. Close relationships with our hotel partners enable us to promote our 5* quality hotels at affordable prices. Please read through the Privacy Policy for Your Holiday Booking and the booking terms which can be found here.


​By using our site you accept these terms.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.


There are other terms that may apply to you.

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy

  • Our Acceptable Use Policy which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy

  • Our Payment Policy​


We may make changes to these terms.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.​


We may make changes to our site.

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.​We may suspend or withdraw our site.


Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.​


Our site is only for users in the UK.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.​


You must keep your account details safe.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at


How you may use material on our site.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.​ Do not rely on information on this site


The content on our site is provided for general information only.

It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.


​We are not responsible for websites we link to.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.  We have no control over the contents of those sites or resources.​


Our responsibility for loss or damage suffered by you.

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

  • We will not be liable to you in any other circumstances.

  • If you are a business user:

    • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

    • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

      • use of, or inability to use, our site; or use of or reliance on any content displayed on our site. In particular, we will not be liable for:

        • loss of profits, sales, business, or revenue; business interruption;

        • loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.​

How we may use your personal information.

We will only use your personal information as set out in our Privacy Policy.​


We are not responsible for viruses and you must not introduce them.

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


Rules about linking to our site.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy. If you wish to link to or make any use of content on our site other than that set out above, please contact


Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland .If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


Ultimate Global Escapes Limited also trades under the name of Heidi Johnson - Luxury Travel Specialist by Your Holiday Booking. You are not permitted to use either name or variations of without approval.


Ultimate Global Escapes Ltd values your privacy. We understand that online interaction, including provision of information and purchase transactions, involves trust on your part. We take that trust seriously.


This Privacy Policy is a statement of Ultimate Global Escape's current practices regarding the protection of privacy and the confidentiality of personally identifiable information provided to us. It describes how information is collected from, how it is used, and potentially shared by Ultimate Global Escapes.


This Privacy Policy applies solely to


Website may contain links to other Internet Websites.

This Privacy Policy does not apply to linked Internet Websites.


Ultimate Global Escapes makes no representations or warranties about, nor are they responsible for, the privacy practices of other Internet Websites.

When you enter a linked Internet Website, Ultimate Global Escapes encourages you to read the privacy policy of that linked Website, as its privacy policy may differ substantially from this Privacy Policy.


You agree to read this privacy policy carefully before using Ultimate Global Escapes. If you do not agree to all of the terms and conditions of this Privacy Policy, you may not access or otherwise use By accessing and using, you agree to all of the terms and conditions of this Privacy Policy, including any changes or revisions to this Privacy Policy which Ultimate Global Escapes, in its sole discretion, may make in the future. Your continued access and use of following the effective date of any such changes or revisions shall indicate your acceptance of the same.


This Privacy Policy is intended to apply to you and Ultimate Global Escapes.


The information we collect

This notice applies to all information collected or submitted on the Ultimate Global website. We collect only the personally identifiable information about you or your client that is reasonably necessary to process or fulfill your particular online request or to achieve the specific purpose for which you have contacted us. Please obtain the consent of other individuals prior to providing Ultimate Global Escapes with their personal information. Ultimate Global Escapes retains only that information which you voluntarily give to us.

Use of personal information

In order to receive any of Ultimate Global Escapes publications, we need your email address. We won’t disclose your email or any personal information to any third party without your consent. Ultimate Global Escapes does not buy, rent, or sell email addresses to or from third parties. Every email publication sent includes links to unsubscribe, allowing users to automatically and immediately remove themselves from subscription lists. The only way to receive publications from Ultimate Global Escapes is to subscribe to them.


Users may always opt out of receiving any Ultimate Global Escapes publication by emailing


Currently, Ultimate Global Escapes uses your personally identifiable information or such information about your clients which you have provided to us with their consent as reasonably necessary to process or fulfill your particular online request or to achieve the specific purpose for which you have contacted us. We may share some of your personally identifiable information with our affiliated product and service providers or other third parties, especially when reasonably necessary to process or fulfill your particular online request or to achieve the specific purpose for which you have contacted us. Ultimate Global Escapes may use your e-mail address to deliver to you updates highlighting specials, promotions, contests, sweepstakes and other opportunities available on our site and/or sponsored by our affiliated product or service providers and advertisers and/or to deliver our newsletter highlighting specials, promotions, contests, sweepstakes and other opportunities available on our site and/or sponsored by our affiliated product and service providers. We may use an e-mail delivery and marketing company to send some e-mails that you have agreed to receive. However, we do not share your Username or sell, loan, trade, or rent financial information unless you specifically authorize us to do so. In addition, we may use your contacts with our site to help shape our content. We also monitor traffic patterns and site usage to help us with ongoing development of the site. From time to time, Ultimate Global Escapes collects personal information in the form of profiles for various purposes aimed at better serving your needs and preferences. We may use the information we collect, online and offline, to notify you about important changes to our services, new services, and special offers we think you will find valuable. Ultimate Global Escapes also reserves the right to share or disclose your personally identifiable information when it determines, in its sole discretion, that the disclosure of such personally identifiable information is necessary to identify, contact, or bring legal action against you, if you may be causing intentional or unintentional injury to another, interfering with another’s rights or property, including Ultimate Global Escapes' rights or property, violating any applicable law, rule or regulation or if such disclosure is required by any applicable law, rule or regulation. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you with an opportunity to opt out or otherwise prohibit such unrelated uses.


Changing personal information and opting out

Ultimate Global Escapes provides you at all times with the choice and the control over the collection and use of the personal information you provide to us. You may update, correct or remove your personal information at any time by e-mail or other written request or through our client portal. To protect your privacy and security, we will also take reasonable steps to verify your identity before making requested changes. If at any time you decide that you would rather not receive some or all of the information indicated above or would like us not to share your information with third parties for one or more of the purposes indicated above, simply notify us by e-mail or any other means that provides us with notice of your wishes. Once we receive your notice, please allow 10 business days for the change to take effect in our system. All e-mail correspondence from us contains an “Unsubscribe” option.


Our commitment to data security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Ultimate Global Escapes utilises our best efforts to protect the security of any information submitted or transmitted by you to including, but not limited to, personally identifiable information. Ultimate Global Escapes has security measures in place to protect the loss, misuse or alteration of the information under our control, including the use of a secure server. The secure socket layer technology (SSL) encrypts all information you input before it is sent to us. Please note that, regardless of the precautions we take, “faultless security” does not exist on the Internet. As a result, while we strive to protect your personal information, Ultimate Global Escapes cannot guarantee the security of any information you submit or transmit to and you do so at your own risk. In the unlikely event that an unauthorized third party compromises Ultimate Global Escapes security system, Ultimate Global Escapes is not responsible for any occurrences or damages directly or indirectly caused by an unauthorised third party’s ability to view, use or disseminate your submissions or transmissions to or your personally identifiable information.


Use of cookies

When you visit Ultimate Global Escapes, we place a “cookie” on your personal computer. A cookie is a small data file that is transmitted between computers to help us recognise you when you return to our Website. Any information stored in the cookie is encrypted, so no one can view the data it contains through unauthorized access to your computer. Most Internet browsers automatically accept cookies. You can, however, instruct your browser to stop accepting cookies or to prompt you before accepting a cookie from any site you may visit.


Any person under the age of 18 is not eligible to use the services of our Website. We encourage parents to play a central role in their child’s online activities and to monitor the sites visited to ensure the child’s privacy is being protected.


How to contact us

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